The Send AI SMS & Emails feature enables your AI assistant to trigger SMS or email messages during a live call by applying specific tags. These tags activate workflows inside Go High Level (GHL), allowing seamless communication follow-up. If the user replies, they can automatically be routed into an AI-powered conversational thread using designated triggers.
FAQs
Q: How does the AI send an SMS or email during a call?
A: The AI applies a predefined tag during the call (e.g., send_sms_followup or send_email_info etc)This tag triggers a workflow in Go High Level, which then sends the SMS or email from your GHL account.
Q: Can the AI send different messages based on the conversation?
A: Yes. You can set up multiple tags and workflows in GHL, each tied to specific conditions or outcomes in the conversation.
Q: What happens if the user replies to the SMS or email?
A: If the user replies via SMS, they can be automatically pulled into a Conversational AI experience by triggering the smschat_ai tag (or livechat_ai for web-based chat), depending on your configuration.
Q: Can I customize the messages that get sent?
A: Absolutely. The content is fully customizable within the GHL workflows. The AI simply triggers the workflow; you control what gets delivered.
Q: Can I use this for appointment confirmations or lead follow-ups?
A: Yes. It’s perfect for sending appointment reminders, confirmations, follow-ups, or any automated message you'd like triggered during a call.
